Support Operating Hours

What are your customer support operating hours?

Our customer support team is available on weekdays from 9:00 AM to 6:00 PM Singapore Time (SGT), Monday through Friday. 

Are you open on weekends?

No, our support team is unavailable during weekends. We operate only on weekdays from Monday to Friday.

Are you available on public holidays?

We observe Singapore's public holidays, so our support team will not be available on these days. For urgent matters, you may still submit your queries via email, and our team will address them when we return on the next working day.

How can I contact support outside of operating hours?

If you need assistance outside of our regular operating hours, feel free to send us an email at support@hreasily.com or submit a support ticket through our helpdesk. Our team will respond to your inquiry as soon as possible when we are back online.

How do I calculate the time difference for my region?

Our operating hours are based on Singapore Time (SGT), which is GMT +8. If you're located in a different time zone, you can use online time zone converters to adjust accordingly and ensure that your queries are sent within our support hours.

What should I do if I have an urgent issue outside of support hours?

For urgent matters, you can submit a support ticket or email us. While we may not respond immediately outside operating hours, our team will prioritize your inquiry and get back to you once we are back online.

Will I be notified if you are closed for a public holiday?

Yes, we will notify our customers ahead of time if we will be closed for a public holiday. Notifications will be sent via email or posted on our website.

Can I schedule a call with support during operating hours?

Yes, you can request a call with our support team. However, please ensure you request it during our operating hours (9:00 AM to 6:00 PM SGT). We will do our best to accommodate your preferred time slot.